Effective Date: 25 February 2026
1. Introduction
Lead Wave (“we”, “our”, “us”) operates as an independent business entity based in India, with its principal place of operations at:
15-C, Street No. 30, Zonal Market
Bhilai 490001, Chhattisgarh, India
Contact Email: support@leadwave.site
This Privacy Policy explains how we collect, use, store, and protect your information when you:
- Visit our website
- Purchase a license
- Use our desktop software
- Contact support
By using our services, you agree to this Privacy Policy.
2. Nature of the Software
Lead Wave is a desktop-based software application.
All campaign data, contact lists, customer conversations, and message content remain stored locally on the user’s computer.
We do not:
- Access your WhatsApp messages
- Store your campaign data
- Monitor your contact database
- Collect conversation logs
All operational messaging data remains fully under the user’s control.
3. Information We Collect
We collect limited information necessary to operate our business.
A. Information You Provide
When you purchase or contact us, we may collect:
- Full name
- Email address
- Billing confirmation details
- Payment transaction reference
- License activation information
- Support communications
We do not store full payment card details.
B. Automatically Collected Website Data
We use third-party analytics and tracking tools including:
- Google Analytics
- Google Tag Manager
- Microsoft Clarity
- Meta Pixel
These tools may collect:
- IP address
- Device type
- Browser type
- Pages visited
- Interaction behavior
- Referral sources
This information helps us improve marketing, website performance, and user experience.
4. What We Do NOT Collect
We do not collect:
- WhatsApp message content
- Campaign message data
- Contact lists
- Customer conversation logs
- OpenAI API keys
All such operational data remains on the user’s device.
5. License & System Data
The Software connects to the internet only for:
- License validation
- Activation verification
- Update delivery
We maintain license records to:
- Prevent fraud
- Monitor abuse
- Control piracy
- Provide support
6. Data Retention
We retain limited personal data (such as email, license records, and billing confirmations) until:
- The user requests deletion, or
- The data is no longer required for legitimate business purposes
Users may request deletion of their personal data by contacting:
Upon verification, we will delete eligible data within a reasonable timeframe, unless retention is required by law.
7. International Users
Although primarily serving users in India, our services may be accessed globally.
International users are responsible for ensuring compliance with:
- Local data protection laws
- Messaging regulations
- Platform policies
By using our services, you consent to data processing in accordance with this Privacy Policy.
8. Data Security
We implement reasonable administrative and technical safeguards to protect:
- License records
- Website data
- Billing confirmations
However, no online system is completely secure. Use of the website and services is at your own risk.
9. Your Rights
You may request to:
- Access your stored personal data
- Correct inaccurate information
- Request deletion of your personal data
To make a request, contact:
We may require identity verification before processing requests.
10. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies through third-party services such as:
- Google Analytics
- Microsoft Clarity
- Meta Pixel
Cookies help us:
- Understand website usage
- Improve user experience
- Analyze marketing performance
You may control cookies through your browser settings.
For more details, please review our Cookie Policy.
11. Third-Party Services
We may rely on third-party service providers for:
- Payment processing
- Website analytics
- Marketing performance tracking
These third parties operate under their own privacy policies.
We are not responsible for third-party data practices.
12. Updates to This Policy
We may update this Privacy Policy at any time.
Updates become effective upon publication on our website.
Continued use of our services constitutes acceptance of any changes.